I noticed on the message boards that several people are concerned with the recent changes of the website and so I wanted to address a few questions that were posted.
Yes, we have moved our service from Brickhouse Direct to the Idea Den. Although the people at Brickhouse were great, we decided it would work better for us to use a company that was Nashville based. The Idea Den comes highly recommended and we are excited about what we can accomplish with them to improve the service to Amy’s fans.
Yes, the message boards are currently opened to everybody not just paying members. We are still reviewing our FOA membership perks and plan to announce a new package in the next 30 days. In the meantime, we decided to keep the message boards open to the public and monitor whether or not that makes them more active or if we have problems with poachers and others who want to stir up issues. So far we have been happy with the boards but we are keeping a close eye on things and if we have to make them "members only," we will.
We sent out an email this week to everyone on our email list announcing that we were anticipating a few glitches and would need some time to iron out the issues. As a way to make it up to FOA members we announced a 30 day extension of all memberships. We hope to have all the issues worked out within the month.
The rest of the site is still being built. It will include some new features and some of the old as well. We are listening to you concerns about navigations and the limited store and I can assure you that we are addressing all of these concerns and more. The current home page is simply a "place keeper" while the full site is being built.
We want this site to be an enhanced experience from anything you have experienced in the past. Feel free to continue posting your concerns but also extend us the 30 day grace period we have asked for to work out the the problems.
We agree that Amy has some of the greatest fans any artist could ever hope for and our decision to change the website was one done with those very fans in mind. Please work with us and be patient.
More to come…